Refund policy

Return & Refund Policy

At Glame Bag, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or simply does not meet your expectations, you may request a return within 5 days of receiving your order, subject to the conditions below.

1. Return Period

  • Returns are accepted within 5 days of receiving your order.

  • After 5 days, we may not be able to accept return or exchange requests.

  • To request a return, please contact our customer support within the 5-day return period.

2. Return Conditions

To be eligible for a return:

  • The product must be unused and unworn.

  • The product must be returned in its original condition.

  • All original packaging, tags, accessories, and other included items should be returned with the product.

  • The product must not have any signs of use, damage, stains, scratches, perfume, makeup, or other alterations.

  • We reserve the right to reject a return if the product does not meet these conditions.

3. Refund or Replacement

Once your return request is approved, you can choose between:

Refund:
You can request a refund for the returned product.

Replacement:
You can request a replacement with the same product, subject to availability.

The choice between refund and replacement will be made by the customer.

4. Refund Timeline

  • Once the returned product has been received and inspected, the refund will be processed.

  • Approved refunds will be issued within 5 days after receiving and approving the returned product.

  • The actual time for the amount to appear in your bank account or payment method may vary depending on the payment provider or bank.

5. Damaged or Incorrect Products

If you receive a product that is:

  • Damaged

  • Defective

  • Different from the product you ordered

  • Missing an item or accessory

please contact us within 5 days of delivery.

We may request clear photos or videos of the product and packaging to verify the issue. After verification, you may choose a replacement or refund, subject to our return conditions.

6. Change of Mind

If you simply change your mind about your purchase, a return may still be requested within 5 days, provided that the product is completely unused, unworn, and in its original condition with all packaging and tags intact.

7. Return Shipping

For damaged, defective, or incorrectly delivered products, Glame Bag will cover the applicable return shipping cost, subject to verification.

For returns due to a change of mind or personal preference, return shipping may be the customer's responsibility.

8. Non-Returnable Conditions

A return may not be accepted if:

  • The product has been used or worn.

  • The product has been washed, altered, repaired, or damaged after delivery.

  • The original tags or packaging are missing or significantly damaged.

  • The return request is made after the 5-day return period.

  • The product shows signs of misuse, stains, scratches, perfume, makeup, or other damage caused after delivery.

9. How to Request a Return

To request a return or replacement, please contact Glame Bag Customer Support within 5 days of receiving your order.

Please provide:

  • Order number

  • Customer name

  • Reason for return

  • Clear photos/videos of the product, if applicable

Our team will review your request and provide the next steps.

10. Important Note

Please make sure to check your order carefully when you receive it. We recommend keeping the original packaging until you are satisfied with your purchase.

Glame Bag reserves the right to inspect returned products before approving a refund or replacement.

For any questions regarding returns, refunds, or replacements, please contact Glame Bag Customer Support.